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For 35 years, KFR Services has provided unique solutions for complex business processes.Being a world-class service organization is our predominant goal. We go to great lengths to maintain that status in the fields of telecommunications, construction, leisure association management and business continuity planning.We strive to create accurate, reliable products that meet the needs of our clients. With exceptional customer support and continuous employee training, we believe our services will not only meet your needs but exceed expectations.Learn how KFR's products can serve you.
Service
Quality
Integrity
We are committed to fulfilling our customers' needs through proactive and creative solutions.
We maintain the highest degree of loyalty and integrity in our interaction with customers, suppliers and employees.
We operate at peak efficiency through continued training and use of technology.
Our Team 
Kimberly Russo, Co-PresidentKim joined KFR in 1993 and oversees sales, marketing and product development efforts. She graduated magna cum laude from Montclair State University. Advanced training includes several years attendance at the Alliance of Telecommunications Industry Solutions Ordering and Billing Forum. Kim contributes to publications such as Telecommunications Magazine, Phones Plus Magazine and the Network Manager's Handbook. She also delivered the Keynote address at the 2008 Conference of the International Association for Information and Data Quality. Kim is a recognized business leader, who was recently honored by The Charleston Regional Business Journal.Committed to giving back to her community, Kim stays involved through seated positions and active involvement in a variety of organizations, including Eagle Nest Elementary PTA, the Enrollment Committee of Palmetto Scholars Academy and the Junior Service League of Summerville. Kim enjoys escaping with her three terrific children - a daughter and two sons - on family camping trips.
Stephanie Fetchen, Co-PresidentStephanie graduated magna cum laude from Ohio State University with a Bachelor of Science degree in Business Administration. She started as a programmer at KFR in 1991. Currently, she directs all oversight of software development activities; including program specification and design, scheduling, coding and testing. She also developed and champions the data quality program that has enabled accuracy exceeding 99.98% for product delivered to customers. That success led to Stephanies invitation to deliver the keynote address at the 2008 Conference of the International Association for Information and Data Quality.Stephanie's belief in community contributions keeps her actively involved through board appointments, committee seats and continued participation in local organizations such as the Newington Elementary PTA, Junior Service League of Summerville and the Dorchester Habitat for Humanity. Stephanie and her husband have two dynamic daughters who do their best to ensure the Fetchens are never without a solidly booked schedule.
Janice Kromer, Vice PresidentA co-founder of KFR, Janice was a member of the team that designed and implemented one of the first call accounting applications in the telecommunications industry. Since 1975, Janice has served as Vice President of nearly every department at KFR and remains very involved today, with her company focus on leadership of the Leisure Association Management Division.Janice stays just as active in her free time, with board positions and participation in associations such as the Charleston Power Squadron, the Advisory Council for the College of Charleston's Family Enterprise Forum and the Beach Club Villa Home Owners Association. Any spare time is spent with her five grandchildren or cruising the Intracoastal Waterway aboard No Sense with her husband (and KFR co-founder), Steve.
Steve Kromer, Vice PresidentSince 1975, Steve served as KFR's President, a role that allowed him to focus on the design and implementation of Tele-Tech's databases. He and co-founder (and wife), Janice, passed the torch to a second generation in 2009, when Kimberly Russo and Stephanie Fetchen became Co-Presidents. Today, Steve serves in an advisory capacity on special projects for KFR; and he plays an integral part in the Leisure Association Management Division.Outside of work, Steve is a former Bridge Officer with the Charleston Power Squadron, was extremely active in the local SCORE chapter and is always interested in finding ways to stay involved in community endeavors. When weather and time are in his favor, Steve and Janice head out on their trawler and cruise the Intracoastal Waterway.
Linda Chugon, Director of Operations & Customer ServiceLinda joined KFR in 1998 as a receptionist, then moved into sales. Utilizing the tariff research skills she developed, Linda quickly became Tariff Team Leader. Linda continued to rise through the ranks, becoming Assistant Director of Operations and, in 2001, Director of Operations. Linda oversees all activities related to data collection, tariff research, data entry and quality assurance, as well as KFR's customer service department.During her time away from work, Linda supports her community through volunteer activities, including the local chapter of Habitat for Humanity and Trident United Way. Linda and her husband enjoy discovering new places and blazing trails while motorcycling and camping. Time spent with family and friends is a big part of Linda's downtime, so, happily, her grown son lives nearby.
Scott Cave, Director of Finance, IS & Business ContinuityScott joined KFR in 2000 as an Assistant Director of Finance and Customer Service. Scott's proficient management of these departments led to his 2003 appointment as Director of Finance and Information Technology (IT). Simultaneous to overseeing all finance and IT functions, Scott also manages KFR's corporate business continuity and disaster recovery planning. In fact, Scott was so adept at contingency planning, he obtained certification as a Business Continuity Planner through Disaster Recovery Institute International (DRII) in 2006. Since that time, he has managed the Business Continuity Services division. Outside the office, Scott stays extremely active in his church and community through board seats, committee chairs and continued support of local educational programs. Scott and his wife have three lovely daughters to keep them in smiles and on their toes - daily.
News 
Latest News
October 28, 2011Commissioners Adopt USF/ICC Reform OrderFCC Commissioners at Thursday's open meeting unanimously approved an order to reform the Universal Service Fund and Intercarrier Compensation System.The full order has yet to be made public. In the meantime, the Commission released a 26-point executive summary. Tele-Tech will be reviewing the full order to determine how it will impact clients, along with our company. We'd like to hear how the new rules will affect you. Email Kim Russo at krusso_telecomdb.com.July 1, 2011Alfred P. Sloan Foundation Recognizes KFRFor the fourth year in a row, the Alfred P. Sloan Foundation has recognized KFR Services' work environment through an honorable mention in the Workplace Flexibility Award program. The Foundation honors companies with job policies that help employees attain both their personal and professional goals.KFR Services won the Workplace Flexibility Award in 2008, 2009 and 2010.June 21, 2011Happy birthday KFR Services!This weekend marks 10 years since Tele-Tech Services was incorporated in South Carolina as KFR Services. KFR's diverse portfolio includes Americas Great Loop Cruisers Association, a member organization for boaters interested in the 6,000 mile Great Loop boat trip; to Atlantic Business Continuity Services, a consulting service providing continuity and disaster planning to businesses and cities.Tele-Tech Services started it all in 1975 and today continues to provide innovative, money-saving database solutions for the telecommunications industry.
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